Reviews on ragaba.de shop

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Schönes Design, top Qualität, sauber verpackt und schnell geliefert, einfach zum zusammenbauen. Kann ich nur empfehlen.

Very easy to order. Arrived in good time and Ragaba kept us fully informed during the process. Importantly, the product is really nice and very well made. It was easy to assemble and looks great. Thanks guys

So many things went wrong with this order that it's hard to pick a point where to start. In chronological order: - I ordered with FedEx, but shipping was done with another provider. Later I found out FedEx isn't available anymore. So why can I pay for it and my order gets changed without prior getting back to me to offer alternatives? - My email following the notice that shipment was prepared with the wrong provider didn't get answered for five days. Phone calls weren't answered, nobody picked up, nobody called back. - When the order finally arrived, I got the wrong product (left-oriented instead of right-oriented). The answer from service was really unsatisfactory, no apologies were offered, instead I was asked to send pictures while I already had provided one where it was clearly visible that I had the wrong orientation. - When I could finally assemble the table, it became apparent one leg hasn't been fully painted. Again, no apologies from service; at least I was sent some paint, but got to finish the paint job myself. That nobody had offered me a partly refund up to this point is a complete failure. I removed one star for every major problem on the way and I ended up with one of five. If you're not sure what could be improved, here are some simple steps that would have made this a better experience. I've worked in sales and customer service with an online business myself, so this comes from experience: - Keep your website up to date. If FedEx is not available anymore, don't offer it as an option, especially not a payed one. - Be available. For a successful business it's absolutely out of the question to leave emails with complaints or problems unanswered for more than a day. If you offer a hotline, goddamn answer it or don't put out a number in the first place if there's nobody to take the calls.

Prompte und schnelle Lieferung; nettes Design; großes Manko ist die Aufbaubeschreibung, zu klein und zu wenig detailliert. Am besten erstmal zusammenstecken und sehen wie es funktioniert bzw. aussieht.

Vielen Dank für die reibungslose Abwicklung und das super schöne Beistell-Tischchen!