escooterclinic.co.ukcustomer reviews on the shop

it was a good

My bike, ordered on February 5th with a promised delivery between February 10th and 12th, arrived nearly a month later on March 2nd. Despite repeated phone calls and visits to the Caledonian Road store, customer service was consistently poor, lacking empathy and a willingness to help. EScooterClinic blamed the manufacturer for the delay but failed to act as the supplier. Although promised compensation both by Yaseen in-store and via customer service, the staff at collection were unhelpful and reluctant to provide even a basic demonstration of the bike's functions, despite it being a new model to me. Upon mentioning the promised compensation, I was dismissed and directed to email a complaint, mirroring the earlier lack of proactive assistance in resolving the delivery delay.

Sent me the wrong colour bike, which I couldn't be bothered returning due to delivery taking so long

ordered on 24 hours delivery and didnt receive till week after order

The order process was good, my only concern was I had no indication of the length of the delivery time during the initial order process. The email support from Esraa and Omar was really helpful. I had received notification the order had been sent however I was unaware it was up to a 35 day delivery from China, I had expected UK stock etc.

Brilliant service

It needs to have the measurements for the fittings as I searched 3 pins. It didn't state the size of the fittings and from the images I thought it would fit my e scooter when I received it I tried fitting it and it doesn't so I'm not pleased and waisted money

I was very pleased with the communication and the service and it was very fast delivery

It was an easy transaction.I am just waiting for the bike to arrive

Received an email asking how you have . We haven’t even received the item